About this role

TFS HealthScience is a leading global mid-size Contract Research Organization (CRO) that partners with biotechnology and pharmaceutical companies throughout their entire clinical development journey. Our expertise includes full-service capabilities, resourcing, and Functional Service (FSP) solutions.

The IT Support Technician is part of the IT team and will work according to company policies, SOPs and regulatory requirements.

The primary task of the IT Support Technician is to deliver IT support to end users and administration of IT systems.

Key Responsibilities

• Provide first-line IT support by telephone and e-mail
• Perform administration tasks such as managing user/group security permissions, group policies, and print services
• Create KB’s and handle documentation
• Provide on-site and off-site support during office hours

Qualifications

• Bachelor’s Degree or equivalent preferred

• Minimum 2 years relevant work experience in IT support

• Advanced level of English

• Proven success in an IT role, demonstrating your expertise and experience.

• Strong documentation skills and KB creating.

• Great Team player

• Self-going and motivated

• Experienced working in Windows server environment.

• Experienced with Office 365 and Exchange Online.

• Must possess excellent customer service skills

We seek an individual with attention to detail, analytical and organizational skills, and a passion for problem-solving. Strong communication (both written and verbal) is vital for seamless idea and information conveyance. A self-motivated person who excels with minimal supervision, and is not afraid of taking initiative. We highly value a strong work ethic and effective collaboration with team members. Meticulous attention to documentation is essential for upholding accuracy and integrity.

If you possess these skills, join our team, and make a significant impact!
Why Join TFS HealthSciences? At TFS, we value continuous learning and development. As an IT Support technichian, you will have access to world-class training opportunities, positioning you as a leader in the field. If you are passionate about applying your skills and expertise to a technology-based business model and thrive in a challenging and dynamic environment, we encourage you to apply. Join us in empowering breakthrough innovations and shaping the future of clinical development in the biotech and pharmaceutical industry.

What We Offer

We provide opportunities for personal and professional growth in a rewarding environment. You will join a team that values collaboration, quality, and making a difference in the lives of patients.

Our core values of Trust, Quality, Passion, Flexibility, and Sustainability guide our decisions and shape our culture. By aligning on these values, we foster collaboration, innovation, and a shared commitment to excellence. Together, we make a difference.

A Bit More About Us

Our journey began over 30 years ago in Sweden, in the city of Lund. As a full-service global CRO, we build solution-driven teams working toward a healthier future. Bringing together over 600 professionals, TFS delivers tailored clinical research services in more than 50 countries, offering flexible clinical development and strategic resourcing solutions across key therapeutic areas including Dermatology, Neuroscience, Oncology, and Ophthalmology.